Privacy Policy

At PLACENET INTERNET OF PLACES, S.L. we are committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our mobile application and our website.

1. Information We Collect

We collect personal information that you provide directly to us, such as your name, email address, and any other information you enter in the app or web forms. We also collect location data via GPS or other location technologies when you use our services, as well as technical information related to the use of the app and website (e.g., IP address, device type, browser, cookies, etc.).

2. Use of Information

We use the collected information to:

• Provide and improve our services.
• Personalize your experience in the app and/or on the website.
• Communicate with you, respond to your questions, and offer technical support.
• Send updates, promotions, and news related to PLACENET.
• Comply with legal or contractual obligations.

3. Sharing of Information

We do not share your personal information with third parties, except in the following circumstances:

• With service providers working on our behalf (e.g., hosting, analytics, push notifications), under strict confidentiality conditions.
• When required by law or in response to valid legal processes.
• To protect the rights, property, or safety of PLACENET, our users, or others.

4. Information Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, you should be aware that no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

As a user, you have the right to:

• Access your personal data.
• Request the rectification of inaccurate data.
• Request the deletion of your data (right to be forgotten).
• Limit or object to the processing of your data.
• Request the portability of your data to another provider.

You can exercise these rights by writing to us at [email protected], indicating your identity and the right you wish to exercise.

6. Legal basis for processing

We process your personal data under the following legal bases: (i) performance of pre-contractual measures when you request information or a demo; (ii) consent for marketing communications where applicable; (iii) compliance with legal obligations; and (iv) legitimate interest for security, fraud prevention and service improvement, after the required balancing test.

7. Retention periods

We will retain your data while an active relationship exists with you or while necessary to handle your request. As a general rule, commercial contact data is periodically reviewed and deleted or anonymized when no longer needed, without prejudice to legal blocking/retention periods that may apply.

8. Recipients and processors

We may disclose or allow access to your data to providers acting as data processors to deliver technology services (for example, hosting, messaging, analytics or forms). In all cases, we execute the contracts required by Article 28 GDPR.

9. International transfers

Some providers may be located outside the European Economic Area. Where this occurs, we apply appropriate safeguards under GDPR (such as EU Standard Contractual Clauses or adequacy decisions). You can request further details at [email protected].

10. Right to lodge a complaint

If you believe that your data has not been processed in accordance with applicable law, you may lodge a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es.

11. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new policy in our app and/or on the website. It is recommended to review this policy periodically to stay informed of any updates.

12. Contact

If you have any questions about this Privacy Policy or about how we handle your personal information, you can write to us at: